Specialty Merchandise
Great Products Great Prices!
As Well As Other Forms Of Payment.
Click Here For Additional Payment Information.
|
|
|
|
Frequently Asked Questions
|
Questions before ordering? Check here first!
Look below for some of the most common questions about our business and products.
|
|
Q.
|
Do you guarantee your products?
|
|
A.
|
Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. Please call for a return merchandise authorization (RMA) number.
Click here for more information.
|
|
Q.
|
What if I don't want to give my credit card over the Internet?
|
|
A.
|
Simply continue through the ordering process until after the shipping prices are checked for your order and you are prompted to choose a payment option. Choose either "Check or Money Order" as a payment option and we will receive notification of your order electronically. You then have the option to pay for your order by emailing us with your credit card information. You can also elect to pay by check, money order or by sending your credit card information to us along with your order number (which you will receive after finalizing your order) to:
Specialty Merchandise
P.O. Box 513
Eden Valley, MN 55329-0513.
As soon as we receive payment or credit card information for your item(s) ordered, we will ship your order to you.
|
|
Q.
|
What are your products made of?
|
|
A.
|
You can find a full description of all of the materials used in our products by clicking on the link to the right.
Product Descriptions
|
|
Q.
|
How long will it take to receive my order?
|
|
A.
|
All orders will be received within 2-3 weeks from date of order with the exception of fine jewelry which may take up to 4-6 weeks to receive.
|
|
Q.
|
How will my merchandise be sent to me?
|
|
A.
|
We utilize the United States Postal Service (USPS) as well as UPS Ground to handle all of our deliveries. Upon checkout you will be given the opportunity to choose which meathod you prefer.
|
|
Q.
|
What if an item I order is no longer available?
|
|
A.
|
We will make every effort to send you all the items that you order, however if for any reason an item that is ordered is either no longer available or is currently on a "back order" status we will immediately contact you via email or phone and make you aware of the issue. We would then offer you another similar item or you could just omit it from your order.
|
|
Q.
|
What if my order gets lost in the process of shipping?
|
|
A.
|
Simply call or email us if you haven't received your shipment by the expected delivery date. We have a tracking system set up with the USPS as well as UPS to track all of our shipments. So, in the rare case of a lost shipment we can find it and get it to the right destination.
|
|
Q.
|
What does "EXCLUSIVE" mean in your product description?
|
|
A.
|
When EXCLUSIVE appears at the end of a product description, it indicates that our talented designers and artisans from all over the world have been called upon to craft these items with exceptional care specifically for our collection.
|
|
Q.
|
What songs do your musical items play?
|
|
A.
|
We have a complete listing of all our products that play
Musical Tunes. Click on the link to find the item and the corresponding song it plays.
|
|
|
